If FAQ was not helpful gives a player more detailed responseĤ. Provides FAQ relevant to user's selectionģ. For example, instead of using "I want to recover my hacked account", use “Hacked account."Ģ. * Also, recognizes free-text messages, but the description should be brief and clear. Delivers predefined menu, from which users are required to make selections. Go to PUBG Support > Click the speech bubble next to 'Contact Us'.Ĭurrently, chatbot provides responses for five categories: Ban, Feedback & Suggestions, Installation & Launching, Reports and Hijacking.ġ. Now players can contact PUBG Support using recently added Chatbot.Ĭhatbot was implemented to provide faster replies as well as a quicker resolution to the players. How to verify the integrity of game files.
Ģ) When the application installation is completed, log into your Steam accountģ) Select "Steam Guard" from the upper left side of the menuĥ) Enter the phone number to receive the authentication key via text messageĦ) Enter the authentication key sent to the entered phone numberħ) Check the recovery code and keep it in a safe place as the recovery code is essential when you lose your Steam account or lose your Mobile Authenticator.Ĩ) Once the set up is complete, every time you log into Steam you must input a random code that is displayed on the Steam application.įor more details on Steam Guard please check the link below. You can install Steam Guard by checking the following process:ġ) Install Steam application for your mobile phone In order to increase account security and use the Steam marketplace, please make sure to install Steam Guard. Log into > Select "Personal Info" (left side menu) > Click on "Change Email", "Change Password" or "Delete Account".If you can log into your KRAFTON ID, then you will be able to delete KRAFTON ID / change email or password through * How to delete KRAFTON ID, change email or password On the "Linked Accounts" section, you will find "Steam" at the top.Log in using the KRAFTON account in concern.Next, learn how to unink your KRAFTON ID from Steam. You're done! You will be directed back to the KRAFTON ID page where you’ll see a confirmation indicating that your accounts are successfully linked. Click “Allow” to let KRAFTON link to your Steam account.ħ. If the Steam account indicated is incorrect, click on “Not you?” so you can sign in with the right account.Ħ. Please double-check that the correct Steam account is indicated on the screen, then click “Sign in”. You will be directed to the Steam website. On the "Linked Accounts" section, you will find "Steam" at the top.ĥ.Log in using the KRAFTON account you want to link.Please follow these steps to link your Steam ID to your KRAFTON ID: It's great you've decided to link your KRAFTON ID. How to check email account info linked to KRAFTON ID.Enter your personal info (game nickname, Steam ID, etc.)
Please note that we cannot unlink your account if email account info is not provided.ĭ. If you do not have correct information on your email account, refer to FAQ. Provide accurate information on the email account currently linked to KRAFTON ID Consent - The unlinking service is provided only once per accountĬ. Enter your personal info (nickname, Steam ID, etc.)ī. Go to PUBG Support > Open CHAT BOT (speech bubble next to "Contact Us")Ĭ. Checking the email account linked to KRAFTON ID When changing your nickname or unlinking your KRAFTON ID from STEAM account, please use the CHAT BOT to receive a quick and an accurate answer.ġ. If you would like to check your email account info or link & unlink your ID, please refer to FAQ. We have been receiving various types of inquiries since introducing KRAFTON ID and we are trying to help our users with FAQ and a tailored service based on previous inquiries. KRAFTON ID is an integrated account system for KRAFTON games and services.